Up from the Ashes - Framed Print

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@talyajohnson.art. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@talyajohnson.art.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

CARRIERS
Talya Johnson original oil paintings are professionally packaged and insured. Most packages will be shipped via USPS priority or first class mail. Print-on-Demand products from Pixels.com are shipped via UPS. Customers will receive an email when their items are shipped with tracking information. 

HANDLING TIME
Handling time of our products varies depending on third party manufacturing, and custom order production time for items like enhanced prints. Please refer to the product descriptions for detailed handling and production time-frames. Shipping directly from our inventory in stock at our location, included but not limited to original oil paintings, and signed limited edition prints will usually be packaged and shipped within four business days. 

SHIPPING PRICES
Original paintings, signed limited edition prints, and enhanced prints: US shipping for all 50 States and DC for all is free. All other items and destinations, shipping rates will be calculated in your shopping cart. Your card will not be charged until shipping is calculated and specified for your approval. Original oil paintings, signed limited edition prints, and enhanced prints shipped outside of the US may incur duty fees for which the buyer is responsible. We are happy to discuss shipping expectations with you, please contact us through this website.